Privacy Policy

Last updated: January 15, 2026

1. Introduction

Welcome to Contextley ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our cold email generation service.

2. Information We Collect

2.1 Information You Provide

We collect information that you provide directly to us, including:

  • Account information (name, email address, password)
  • Payment information (processed securely through third-party payment processors)
  • CSV files containing prospect information (emails, website URLs, and any additional context)
  • Communication preferences and support requests

2.2 Automatically Collected Information

When you use our service, we automatically collect:

  • Usage data (features used, time spent, interactions)
  • Device information (browser type, operating system, IP address)
  • Cookies and similar tracking technologies

3. How We Use Your Information

We use your information to:

  • Provide, maintain, and improve our email generation service
  • Process your uploaded CSV files and generate personalized cold emails
  • Analyze prospect websites to extract relevant context
  • Manage your account and provide customer support
  • Process payments and prevent fraud
  • Send you service updates, security alerts, and marketing communications (with your consent)
  • Improve our AI models and service quality
  • Comply with legal obligations

4. Data Processing and AI

When you upload CSV files with prospect information, our AI system:

  • Reads and analyzes the provided website URLs to extract relevant business context
  • Generates personalized email content based on your input context and extracted information
  • Processes this information temporarily to fulfill your request
  • Does not store prospect website content permanently after email generation

5. Data Sharing and Disclosure

We do not sell your personal information. We may share your information with:

  • Service Providers: Third-party vendors who help us operate our service (AI/ML providers, hosting, payment processing)
  • Legal Requirements: When required by law, subpoena, or to protect our rights
  • Business Transfers: In connection with a merger, acquisition, or sale of assets

6. Data Security

We implement industry-standard security measures to protect your information, including:

  • Encryption of data in transit and at rest
  • Regular security audits and monitoring
  • Access controls and authentication measures
  • Secure data deletion protocols

7. Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations. CSV uploads and generated emails are stored according to your plan's retention period. You can request deletion of your data at any time.

8. Your Rights

Depending on your location, you may have the right to:

  • Access, correct, or delete your personal information
  • Object to or restrict processing of your data
  • Data portability
  • Withdraw consent
  • Opt-out of marketing communications

9. Cookies

We use cookies and similar technologies to enhance your experience, analyze usage, and provide personalized content. You can control cookies through your browser settings.

10. Children's Privacy

Our service is not intended for children under 16. We do not knowingly collect information from children.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or through our service.

13. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at:

Email: privacy@contextley.com